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Privacy Policy

Effective from: 1 June 2025

Last updated: 16 October 2025

1. Introduction / Who We Are

  • Brief statement about Smart Resolve (SR).

  • Purpose of the privacy policy.

2. What Personal Information We Collect

Explain in everyday terms:

  • Name and contact details (email, phone, address)

  • Information submitted in forms, complaints or enquiries

  • Login or account details (if membership applies)

  • Any documents or evidence users upload

  • Website usage data (cookies, analytics)

3. How We Collect Information

  • Directly from users (forms, messages, account signup)

  • Through website tracking tools (e.g. cookies)

  • Emails or feedback submissions

4. Why We Collect Information / How It’s Used

Examples:

  • To communicate and respond to enquiries

  • To create or manage user accounts

  • To improve services and website functionality

  • To connect users with third parties (only with their consent)

  • For complaint tracking, dispute guidance or reporting insights

  • For legal, security or record-keeping reasons

5. When We Share Information

We do not sell or trade your personal information.
We only share it when:
• you ask us to (e.g. to connect you with someone),
• a trusted service provider is helping us operate the platform, or
• the law requires it.

6. Data Storage and Security

  • How information is protected

  • Where it is stored (e.g. NZ, secure cloud services)

  • Restricted access to staff only

7. How Long We Keep Information

  • Only for as long as necessary

  • Explain general retention periods or case-by-case approach

8. Your Rights

Users can:

  • Ask to access their information

  • Ask to correct or update it

  • Request deletion (unless legally required to retain)

Include:
“Contact us if you want to view, change, or remove your personal information.”

9. Cookies and Website Tracking

Keep this simple:

  • What cookies are used for (performance, analytics, login)

  • Option to disable cookies through browser settings

10. Third-Party Links

  • If users click external links, SR is not responsible for those sites' privacy practices.

11. Contact Details

Provide:

12. Updates to This Policy

  • State that the policy may change

  • Latest update date shown at bottom

13. Governing Law

This Privacy Policy is based on general international privacy principles. Users are responsible for complying with applicable privacy laws in their own jurisdiction when using this platform.

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