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Terms & Conditions

Effective from: 1 June 2025

Last updated: 16 October 2025

1. Who We Are

  • Smart Resolve is an independent platform that helps people raise issues, explore options, and work toward progress.

  • We do not provide legal advice, representation, or act on behalf of users.

2. Using the Platform

  • You agree to use Smart Resolve respectfully and lawfully.

  • You are responsible for the information you submit.

  • You must not misuse the platform (harassment, abuse, spam, false claims, illegal content).

3. No Legal Advice or Representation

  • Information provided is general only.

  • Smart Resolve is not a law firm, mediator, or dispute tribunal representative.

  • Any actions you take are your own responsibility.

  • If expert advice is needed, we may refer you to qualified professionals.

4. Accuracy of Information

  • We do our best to keep information current and useful.

  • We cannot guarantee completeness or accuracy.

  • Users must verify information before acting on it.

5. Privacy & Confidentiality

  • Personal details you provide are only used to support your enquiry.

  • Anything shared publicly is at your own discretion.

  • We do not sell or disclose your information without consent (unless legally required).

6. Public Issues & Shared Cases

  • If you submit an issue for public visibility, you confirm it is truthful and fair.

  • Identifying details may be removed or generalised to protect privacy.

7. Third Parties & Referrals

  • We may direct you to experts, government services, MPs, ombudsman, or other agencies.

  • Any engagement with third parties is directly between you and them.

8. Content Ownership

  • You own the content you submit.

  • Smart Resolve may display or use anonymised content to highlight trends, systemic failures, or solutions.

9. Platform Changes & Availability

  • We may update or improve the platform at any time.

  • We don’t guarantee uninterrupted access.

10. Fees (If Applicable)

  • Most services are free.

  • If premium assistance or tribunal representation is offered, any costs will be clearly agreed in advance.

11. Limitation of Liability

  • Smart Resolve is not responsible for:

    • decisions made based on our tools or content,

    • outcomes of disputes,

    • delays or system unavailability,

    • actions taken by third parties.

  • Your use of the platform is at your own discretion.

12. Your Responsibilities

  • Ensure any claims you raise are honest and lawful.

  • Do not publish defamation, confidential material, or false statements.

  • Engage constructively – progress over blame.

13. Removing Content or Accounts

  • We may remove content or restrict access if:

    • it breaches these terms,

    • is abusive or misleading,

    • creates legal risk.

14. Changes to These Terms

  • We may update these terms from time to time.

  • Continued use of the platform means you accept the changes.

15. Contact Us

For any questions or concerns:

16. Governing Law

These Terms are governed by general legal principles applicable to online platforms. By using this site, you agree that any dispute will be addressed through good-faith resolution first and, if necessary, under the laws of the user’s own country or jurisdiction unless a different law is required by that jurisdiction.

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