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Terms of Use

Effective from: 1 June 2025
Last updated: 16 October 2025

By accessing or using the Smart Resolve (“SR”) website or platform, you agree to these Terms of Use.

If you do not agree, you must not use the platform.

Your use of this site also indicates acceptance of the SR Privacy Policy.

1. Purpose of the Platform

Smart Resolve is designed to help users:

  • Raise issues and complaints,

  • Share experiences,

  • Track progress,

  • Contribute to positive and systemic change.

SR does not:

  • Provide legal representation,

  • Offer legal advice,

  • Act on behalf of users in disputes.

Users are responsible for their own communications, decisions, and actions.

2. User Responsibilities

When using the platform, you agree to:

✔ Provide information that is accurate and not misleading.
✔ Use the site only for lawful purposes.
✔ Not post any abusive, threatening, defamatory, discriminatory, or harassing content.
✔ Not impersonate other individuals or organisations.
✔ Not attempt to hack, disrupt, or misuse the platform.
✔ Not upload or distribute spam, advertisements, malware, or automated scripts.

SR may suspend or restrict access if these rules are breached.

3. Content Ownership & Use

  • You retain ownership of the content you submit.

  • By posting, you grant SR a licence to display, store, and use that content within the platform.

  • SR may remove or edit any content that breaches these Terms or poses legal, ethical, or security risks.

You are responsible for ensuring your content does not infringe any third-party rights.

4. No Guarantee of Outcomes

Smart Resolve:

  • Does not guarantee responses from any business, agency, or individual,

  • Does not guarantee dispute resolution, compensation, or corrective action,

  • Provides general guidance only—not legal or professional advice.

Users act on their own judgment and at their own risk.

5. Reporting Issues or Misuse

Users can report:

  • Inappropriate or harmful content,

  • Misuse of the platform,

  • Privacy concerns.

SR may remove content, suspend accounts, or take other reasonable actions when necessary.

6. Third-Party Links & Services

The platform may include links to:

  • Government agencies,

  • Ombudsman and complaints bodies,

  • MPs and representatives,

  • External organisations and resources.

SR is not responsible for:

  • The accuracy of third-party content,

  • Their policies or actions,

  • Outcomes or consequences of contacting them.

Use of third-party sites is at your own discretion.

7. Disclaimer & Limitation of Liability

To the fullest extent permitted by law:

  • SR is not liable for any loss, damage, cost, or claim arising from:

    • User-submitted content,

    • Platform use or inability to access the platform,

    • Outcomes of disputes, complaints, or communications,

    • Reliance on information shared by SR or other users.

You use the platform entirely at your own risk.

8. Suspension or Termination

SR reserves the right to:

  • Suspend or terminate access,

  • Remove content,

  • Restrict features,

if these Terms are breached or if platform integrity, safety, or legal compliance requires it.

Users may request voluntary closure of their account at any time.

9. Updates to These Terms

SR may update these Terms from time to time. Continued use of the site after updates means you accept the revised terms. The “last updated” date will be reflected at the top of the page.

10. Contact Details

To request support, report a concern, or ask about these Terms, you can contact:

Smart Resolve Group
📧 Email: smartresolve.group@gmail.com

Office locations and phone numbers are available in the website footer.

11. Governing Law (Global Application)

These Terms are governed by general legal principles applicable to online platforms. By using this site, you agree that any dispute will be addressed through good-faith resolution first and, if necessary, under the laws of the user’s own country or jurisdiction unless a different law is required by that jurisdiction.

12. Your Acceptance

By accessing or using Smart Resolve in any capacity, you confirm that you:

  • Understand these Terms,

  • Accept them in full,

  • Are responsible for your compliance with all applicable laws in your location.

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